It is similar to a PO Box at your local post office but with mailparcels.com (MPC) address, it is personalised with mail-alert system, mail-scan, re-ship, re-forward services, etc. You can view all your incoming item ‘photo-images’ online with MPC Virtual-Mailbox.

Yes, MPC address is a physical ‘street address’. Postal PO Box cannot be used for business or online shopping.

“Envelope template” is shown on the webpage of the selected location.

Yes, it is a unique identifier for your mail items. Suite number is optional for business letters.

Yes.

Yes, you can after your account is activated.

It depends on the location, please contact the mail operator for more information.

Yes, you can with ‘add-on’ options. Add-on fees are shown on the location page.

Yes, you can email the operator with your account details and names to change.

Yes, ID verification is required for mail security.

All personal data are treated with strictest confidence. The website online portal and payment gateway are encrypted. All mail & parcels are handled in a secure and confidential manner.

Yes, you can select this option during registration. Please check location webpage for more details.

Only mail addressed to your name are scanned to you. Junk mail without your name is automatically disposed.

It depends on the location you select. Fax number is shown on the location webpage, if any. Please contact the mail-operator for more information.

Generally, no limit. Except for v4 plan, all plans come with first 10 incoming items are free each month. Please refer to location webpage for more pricing details.

Parcel should not exceed 1meter-cube. There may be handling fees for over-weight and odd-size items. Please refer to location webpage for more details.

New sign-up are guaranteed 70% refund of total amount paid within 30 days from registration. This is not applicable to v4 or one month plan.

You can register online at your convenience. It takes only about 10 minutes.

Each operator has different price plans to suite different needs. Please check location webpage for more information.

Payment is upfront, longer-term signup enjoy higher discounts.

This is for incidental charges such as over-size or overweight parcels. It will be refunded when the account is closed, less any outstanding.

Different operator has different payment methods, subject to in-country regulations. Generally, bank transfer and cards are accepted.

User will get payment acknowledgement/reciept via email with card payment.

Yes, they are included if any. Prices shown are in local currency.

If payment is paid for the committed term, subscription fees are guaranteed the period.

It will usually be processed and activated within 24 hours after payment is made.

Different operator has different operating hours. Please check location webpage for more details.

It varies on weight/size, destination and the courier service provider you select?

Different operators uses different service provider. Please check location webpage for more details.

Yes, on request by the user. Handling fees depends on time taken and material cost.

Yes, you can.

Yes, you can addon their names into your account or provide their ID details for verification.

Letter is 3 months, standard parcel is 1 month. Extended storage is available with additional fees.

Yes, this can be arranged.

It can be viewed on your virtual mailbox ‘transaction & statement’ tab.

Users can self-renew at their virtual mailbox account. You can change plan and select your preferred term before check-out.

Yes, refundable deposit less any outstanding due will be returned.